**Issue**:

You may encounter errors or failed transactions when attempting to make a payment while connected to VPN.

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**Cause**:

Some VPNs route your internet traffic through regions that may block certain payment gateways.

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**Resolution**:

Disconnect your VPN. Refresh the payment page. Retry the transaction.

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**Still having issues?**

If the problem persists after disabling your VPN, please contact our support team with a screenshot of the error message and details of your attempted payment.