We are sorry to hear you are having trouble with your subscription. If your subscription was cancelled and the retry payment button is not working or nothing happens when you click it, this article will help explain what is going on and how to fix it.

**Why is this happening?**

When a subscription renewal payment is missed, Lempod provides a 4-day grace period to complete the payment. Once that window has passed, the retry payment option is no longer available, which is why the button may appear unresponsive or not work as expected.

**What can I do?**

The good news is that you can get back up and running quickly by following these steps:

1. **Cancel the subscription** - Navigate to your subscription settings and select the cancel option.

2. **Select "End Now"** - This will immediately end your current subscription cycle.

Once either of these steps is completed, you will be able to **resubscribe right away** and choose the plan that works best for you.

**How do I avoid this in the future?**

* Keep your payment details up to date in your account settings.

* Ensure your payment method has sufficient funds before your renewal date.

**Still having trouble?**

If you are still experiencing issues after following the steps above, please reach out to our support team and we will be happy to help you get everything sorted out.

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