# Understanding Your Yearly Plan: Credits vs. Renewal Cycle

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## Overview

Many customers get confused about what "yearly plan" means. We want to clarify how our yearly plans work to help you get the most value from your subscription.

## The Difference: Renewal Cycle vs. Credit Balance

### What "Yearly" Refers To

Your **yearly plan** designation refers to your **billing cycle**, not your credit balance. This means:

* Your plan **renews and charges automatically every 12 months**

* You receive a fresh billing period each year

* Your subscription continues year after year on this schedule

### What It Doesn't Mean

A yearly plan does **NOT** guarantee that your credits will last for a full 12 months. Your credits represent a **usage allocation** that is separate from your billing cycle.

**Example:** If you have a yearly plan with 10,000 credits and use heavily, you could deplete those credits in 3 months, even though your billing won't renew for another 9 months.

## Why Did My Credits Run Out?

Your credit balance depends on:

* **Your usage frequency** - How often you use the service

* **Your usage intensity** - How much you use per transaction

* **Your plan tier** - The number of credits included with your plan

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## Solutions: What You Can Do

### Option 1: Upgrade Your Plan

If you consistently run out of credits before your renewal date, consider upgrading to a larger plan that includes more credits. This ensures you won't face interruptions.

**To upgrade:**

1. Log into your account

2. Navigate to **Billing & Plans**

3. Select a higher tier plan

4. Your new credits will be available immediately

### Option 2: Monitor Your Usage

Track your credit consumption regularly to anticipate when you might run low, allowing time to plan an upgrade.

### Option 3: Wait for Your Renewal

Your credits will refresh on your annual renewal date according to your billing cycle.

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## Need Help?

If you believe there's an error with your plan or billing:

1. Have your email address or LinkedIn profile URL ready

2. Contact our support team through the chat

3. Provide your billing information so we can review your account

**Our support team is here to help!** 🎉