Overview
If you're having trouble viewing your monthly plans or paused subscriptions on your billing page, you're not alone. We recently identified and fixed an issue that prevented paused subscriptions from displaying properly.
What Was the Issue?
Previously, when you paused a subscription, it wouldn't appear on your billing page, making it difficult to manage all your plans in one place. Additionally, the billing page could sometimes get stuck on a loading screen, preventing you from accessing your information.
The Fix
We've implemented the following improvements:
- Paused subscriptions now display on your billing page so you can see all your plans at a glance
- Added a safety timeout that prevents the page from getting stuck on loading screens, improving the overall experience
How to Check Your Subscriptions
- Log into your account
- Navigate to your Billing or Subscriptions page
- You should now see all your active and paused subscriptions listed
- If the page appears to be loading, our safety timeout will automatically resolve any delays
Troubleshooting
Still not seeing your subscriptions?
- Try refreshing your browser page
- Clear your browser cache and cookies
- Log out and log back in
- Try accessing from a different browser or device
Page still seems stuck?
- Wait a few moments for the safety timeout to activate
- If issues persist, contact our support team with details about what you're seeing
Still Need Help?
If you continue to experience issues viewing your billing information, please reach out to our support team with:
- A description of what you're seeing
- Your browser and device information
- Any error messages displayed
We're here to help!