Troubleshooting & FAQs

Why Are My Comments Delayed or Missing?

You may notice that comments from your pod boosts are taking longer than expected to appear on your LinkedIn post, or that they don't seem to match the interval time you selected. Don't worry - your comments are not lost. What's happening? LinkedIn is currently experiencing server-side delays that are affecting how quickly comments are displayed on posts. This means: - Comments may take longer than usual to appear - The interval time you selected (e.g., 20 seconds or 1 minute) may not be reflected exactly - Some comments may appear to be missing at first but will show up later This is a LinkedIn infrastructure issue and is not related to your Lempod account or settings. What should I do? - Wait for the boost to complete. Comments are still being processed and delivered - they're just delayed on LinkedIn's end. - Check the total count. Once your boost has finished, check the total number of comments on your post. You should see them all come through. - No need to change your settings. Your interval time and pod setup are working correctly. The delay is happening on LinkedIn's side. Is this affecting everyone? Yes. This is not specific to your account. LinkedIn's servers are under heavier load than usual, which is causing delays across the platform for comment and like delivery. Still need help? If your boost has fully completed and you're still seeing missing comments, please reach out to our support team.  We're happy to look into it for you!

🔄 Update: Improved Experience When LinkedIn Connection Fails

Overview We've released an update to improve how users experience and recover from LinkedIn connection issues. This addresses the vague error messages and replaces it with clearer messaging and a softer visual design. ✨ What Changed - 🔵 Visual design improvements: - Notification background now uses a calm blue gradient. - Text and icon colors updated for better readability. - 🧾 Simplified messaging: - Replaced confusing error text with: "Unable to connect to LinkedIn." - 🔁 Improved retry experience: - Replaced the "Retry" link with a single clear "Reconnect" button. - Added visual feedback during reconnection. - Streamlined how the progress is displayed. 🧾 What to Tell Users If a user reports trouble reconnecting to LinkedIn: 1. Ask them to click the "Reconnect" button shown on screen. 2. If that fails: - Suggest they refresh the page or log back into LinkedIn, then try again. 3. Let them know: We’ve improved the LinkedIn reconnection process to be clearer and more reliable. If it doesn’t work right away, just try again or refresh the page. If it still does not work, then log in again to LinkedIn. 🏁 Status ✅ Deployed on June 24, 2025

🚧 Troubleshooting: "Invalid response code: 400 [[linkedin.js] linkedin.post]" Error

If you encounter the following error while using Lempod: Invalid response code: 400 [[linkedin.js] linkedin.post] this typically means that your LinkedIn session has expired or become invalid. ✅ Solution To resolve this issue, please follow these steps: 1. Log out of LinkedIn - Open linkedin.com in your browser. - Click your profile icon and choose Sign out. 2. Log back into LinkedIn - Once logged out, return to linkedin.com and sign in with your LinkedIn account credentials. 3. Open Lempod via the Extension - Click the Lempod icon in your browser extensions. - Make sure you're logged into the correct LinkedIn account. - Lempod should now work normally. ℹ️ Why This Happens Lempod relies on your active LinkedIn session to post and interact on your behalf. If your session is no longer valid or expired, LinkedIn will reject requests, resulting in the 400 error code. If the problem persists after following the above steps, please contact support and include a screenshot of the error.  

How to Re-Install the Lempod Extension

This guide shows the steps used to uninstall then install the Lempod extension on your browser. Note: The instructions below are used specifically for Edge, however the process is the same for other browsers. Uninstall Lempod Extension: 1. Right-click on the Lempod extension 2. Select 'Remove from Microsoft Edge'. 3. Click **'**Remove'. This will uninstall the extension. Note: Before proceeding to the install, please check and confirm that the Lempod icon no longer appears in the extension on your browser. Install Lempod Extension: 1. Go to Lempod - Chrome Web Store (google.com) 2. Select 'Get' 3. You will receive the below dialog box. Select 'Add extension' 4. Your Lempod Extension has been successfully installed. Note: If the Lempod icon doesn't appear on the top right of your browser then click on the extension icon and select 'show in toolbar'.

v11.1.13: Lempod Update - Comment Controls Fixed & Conversion Improvements

Comment Control Issue Resolved We sincerely apologize for the recent disruption to your comment settings. We identified and fixed an issue where pod-specific comment preferences weren't being respected properly. If you had disabled commenting for specific pods, those settings may not have worked as expected. What's Fixed: - You can now block comments without needing Ghost Mode - Pod-specific comment preferences are working exactly as you configured them - All engagement settings are being properly respected This has now been fully resolved. We appreciate your patience as we worked to fix this. Lempod Gold to Lempod Silver Conversions Conversions now require a minimum of 50 Lempod Gold and happen in increments of 50. The interface now clearly shows these requirements. Reminders: - All conversions remain non-refundable - Lempod Silver expires after 1 month Bug Fixes & Performance - Enhanced reliability across all engagement settings - Improved conversion interface - General performance optimizations We truly appreciate your understanding and apologize for any inconvenience this may have caused.

Resolving the “Invalid response code: null” error

What happened? Some users may have recently encountered the following error while using Lempod: Invalid response code: null This occurred when our app couldn’t connect to the database for a few seconds due to a temporary infrastructure issue. Instead of retrying automatically, the system failed immediately and returned this confusing error message. ✅ What we've fixed We’ve upgraded our backend systems to automatically detect and recover from database connection issues. Now, if there's a brief hiccup: - The system will reconnect automatically - You won’t see this error again - Your actions will go through normally once the connection resumes What should I do if I see this again? You shouldn’t — but if you do, here’s what to try: 1. Refresh the page or try again a few seconds. 2. If the error still shows up, please contact support and let us know what action triggered it. Thank you We’re always working to make Lempod faster and more reliable. Thanks for your patience while we improved this behind the scenes. 🙌 If you have any questions or feedback, we're here to help.

Instructions for Obtaining a List of Chrome Extensions

1. Open Chrome Browser:   - Launch your Chrome browser. 2. Access System Information:   - In the address bar, type chrome://system and press Enter. 3. Find the Extensions List:   - Scroll down until you see the "extensions" row. 4. Expand Extensions Information:   - Click the "Expand" button located to the right of the "extensions" row. 5. Copy the List of Extensions:   - Highlight the entire list of extensions by clicking and dragging your mouse over the text.   - Right-click the highlighted text and select "Copy" or use the keyboard shortcut Ctrl + C (Windows) or Cmd + C (Mac). 6. Save or Use the List:   - Paste the copied list into a document or a text editor by right-clicking and selecting "Paste" or using the keyboard shortcut Ctrl + V (Windows) or Cmd + V (Mac).

I received a warning about my LinkedIn account activity. Why?

We rarely get these complaints, but when we do, our investigation reveals that another tool was used. Please don't mix LinkedIn automation tools to boost your engagement on LinkedIn. To disconnect your other tools, go to Active sessions (https://www.linkedin.com/mypreferences/d/user-sessions) and clicking on End these sessions, and then log out of LinkedIn on your web browser. This will ensure that any other services that are using your login will no longer be able to use it.  Then, log into LinkedIn again and reload the Lempod extension.

Unable to re-engage a post in a different pod

You cannot duplicate engagements. When you engage the post, you need to select all the pods you wish to engage. This ensures that people who are in both pods will not make more than one comment in case the same person is a member of more than one of those pods that you belong to.

Can I decide what comments other users will leave on my post?

Yes, click on View Comments and change your comments.

How to View Your Paused Subscriptions and Monthly Plans

Overview If you're having trouble viewing your monthly plans or paused subscriptions on your billing page, you're not alone. We recently identified and fixed an issue that prevented paused subscriptions from displaying properly. What Was the Issue? Previously, when you paused a subscription, it wouldn't appear on your billing page, making it difficult to manage all your plans in one place. Additionally, the billing page could sometimes get stuck on a loading screen, preventing you from accessing your information. The Fix We've implemented the following improvements: - Paused subscriptions now display on your billing page so you can see all your plans at a glance - Added a safety timeout that prevents the page from getting stuck on loading screens, improving the overall experience How to Check Your Subscriptions 1. Log into your account 2. Navigate to your Billing or Subscriptions page 3. You should now see all your active and paused subscriptions listed 4. If the page appears to be loading, our safety timeout will automatically resolve any delays Troubleshooting Still not seeing your subscriptions? - Try refreshing your browser page - Clear your browser cache and cookies - Log out and log back in - Try accessing from a different browser or device Page still seems stuck? - Wait a few moments for the safety timeout to activate - If issues persist, contact our support team with details about what you're seeing Still Need Help? If you continue to experience issues viewing your billing information, please reach out to our support team with: - A description of what you're seeing - Your browser and device information - Any error messages displayed We're here to help!

Resolving AC44 Error and LinkedIn Connection Issues in Lempod

Overview If you're experiencing an AC44 error or unable to connect to LinkedIn messages while using Lempod, this guide will help you resolve the issue. Common Causes - Outdated LinkedIn authentication - Stale session tokens - Expired LinkedIn login credentials - Extension version conflicts Solution Steps Step 1: Update to the latest version of the Lempod extension 1. Open the Lempod Extension. 2. If prompted, follow the instuctions to update your Lempod extension. 3. If you are not prompted to update, then you already have the latest extension! Step 2: Verify LinkedIn Login Status 1. Ensure you are logged into LinkedIn in your browser 2. Visit LinkedIn.com directly to confirm your session is active 3. If logged out, sign in to your LinkedIn account Step 3: Reconnect Your LinkedIn Account to Lempod 1. Click on the Lempod extension icon 2. Look for authentication or connection settings 3. Select "Update connection" or "Reconnect to LinkedIn" 4. Follow the prompts to re-authenticate your LinkedIn account 5. Allow any requested permissions Step 4: Clear Cache and Retry 1. Close the Lempod extension completely 2. Refresh your LinkedIn page (Ctrl+R or Cmd+R) 3. Reopen the Lempod extension 4. Try your action again (e.g., boosting a post) If the Issue Persists If you continue to experience the AC44 error after completing these steps: 1. Document the exact error message 2. Note your Lempod version number 3. Contact Lempod support with this information 4. Our technical team will investigate further Prevention Tips - Keep Lempod updated – Check for updates regularly - Maintain active LinkedIn sessions – Avoid logging out of LinkedIn while using Lempod - Refresh authentication periodically – Reconnect your LinkedIn account every 30 days for optimal performance - Clear browser cache monthly – This prevents session conflicts