Account & Billing

Can I pay using PayPal?

Yes. We now accept PayPal.

Troubleshooting Payment Issues for VPN Users

Issue: You may encounter errors or failed transactions when attempting to make a payment while connected to VPN. Cause: Some VPNs route your internet traffic through regions that may block certain payment gateways. Resolution: Disconnect your VPN. Refresh the payment page. Retry the transaction. Still having issues? If the problem persists after disabling your VPN, please contact our support team with a screenshot of the error message and details of your attempted payment.

Understanding Your Lempod Balance Conversion to Lempod Gold and Lempod Silver

Summary: When your Lempod Balance is converted, it becomes Lempod Gold, which can be used for engagement actions or converted to Lempod Silver as needed. What Happened to My Lempod Balance? Your Lempod Balance has been automatically converted to Lempod Gold. This is not a loss of value — it's simply a new way to manage and use your credits. As a reward for being a loyal customer, you also receive Free Lempod Silver to help you get started. Note that Free Lempod Silver expires if unused. How Do I Use Lempod Gold? - Use Lempod Gold directly for engagement actions on LinkedIn - Convert Lempod Gold to Lempod Silver for different engagement options Can I Get a Refund? Unused Lempod Gold can be refunded in reasonable cases according to our refund policy, provided the original payment is within 14 days. Payments older than 14 days are not eligible for refund. To request a refund, ensure your Lempod Balance is unused and contact our support team. Need Help? If you have questions about your converted Lempod Balance, please reach out to our support team.

I've been trying to provide my credit card information but I get an error

Please contact us with a screenshot of the error

Where can I find my invoice?

Go to the Billing section, and scroll all the way down to the bottom of the page, to INVOICES.

Why Can't I Retry My Payment or Resubscribe?

We are sorry to hear you are having trouble with your subscription. If your subscription was cancelled and the retry payment button is not working or nothing happens when you click it, this article will help explain what is going on and how to fix it. Why is this happening? When a subscription renewal payment is missed, Lempod provides a 4-day grace period to complete the payment. Once that window has passed, the retry payment option is no longer available, which is why the button may appear unresponsive or not work as expected. What can I do? The good news is that you can get back up and running quickly by following these steps: 1. Cancel the subscription - Navigate to your subscription settings and select the cancel option. 2. Select "End Now" - This will immediately end your current subscription cycle. Once either of these steps is completed, you will be able to resubscribe right away and choose the plan that works best for you. How do I avoid this in the future? - Keep your payment details up to date in your account settings. - Ensure your payment method has sufficient funds before your renewal date. Still having trouble? If you are still experiencing issues after following the steps above, please reach out to our support team and we will be happy to help you get everything sorted out. Search tags: subscription cancelled, can't retry payment, retry payment not working, button not working, button not responding, payment failed, subscription renewal failed, grace period expired

Understanding Subscription Cancellation vs. Suspension: How to Avoid Losing Access to Your Active Subscription

Overview If you've cancelled your Lempod subscription's auto-renewal but still have active subscription time remaining, you may encounter issues accessing premium features. This article explains why this happens and how to prevent it in the future. The Key Difference: Cancellation vs. Suspension When managing your Lempod subscription, it's important to understand two distinct actions: Cancellation - What it does: Immediately terminates your subscription - Effect: Your account loses access to premium features, even if paid time remains - Reactivation: Requires purchasing a new subscription plan - Best for: When you're certain you won't need the service again Suspension - What it does: Pauses your subscription without terminating it - Effect: You retain access to your remaining paid subscription period - Reactivation: Can be easily resumed from your account settings without repurchasing - Best for: When you want to temporarily stop auto-renewal but might need the service again Why This Matters When you cancel a subscription, Lempod treats this as a firm decision to end your service relationship. This design choice helps us respect your account preferences. However, this means: - Cancelling does NOT simply stop auto-renewal while preserving your current plan - You cannot resume a cancelled subscription without purchasing a new one - Suspending preserves your remaining paid time and allows easy reactivation How to Avoid This Issue Follow these steps if you want to keep your current subscription active: 1. Navigate to your Subscription Settings 2. Choose Suspend Subscription instead of Cancel 3. Your current billing period remains active 4. You can resume at any time without repurchasing 5. When you're ready to stop using Lempod entirely, then choose Cancel What to Do If You've Already Cancelled If you've cancelled your subscription and were unable to use premium features during your remaining paid period: 1. Contact our support team with details about your cancellation 2. Provide your account email and the date of cancellation 3. Request review of your case for potential compensation Our team may be able to offer Lempod Gold for your inconvenience. Quick Reference | Action | Auto-Renewal | Access to Premium Features | Can Reactivate Easily | | ------- | ------------ | -------------------------- | --------------------- | | Suspend | Stops | No (immediate) | Yes, anytime | | Cancel | Stops | No (immediate) | No, must repurchase | Still Need Help? If you're unsure about your subscription status or need assistance: - Visit your Subscription page to view your current subscription state - Check your email for confirmation of whether your subscription was suspended or cancelled - Contact Support if you need clarification or believe an error occurred

Understanding Subscription Grace Periods and Renewal Deadlines

What is a Subscription Grace Period? A subscription grace period is a short window of time that allows you to complete an overdue payment without immediate service interruption. Our grace period lasts 4 days from your subscription renewal date. Why Grace Periods Matter The grace period gives you flexibility if you encounter temporary payment delays. During this time, your subscription remains active while you arrange payment, preventing service disruptions. What Happens When the Grace Period Expires Once the 4-day grace period has ended, your subscription will be considered lapsed. At this point, you'll have two options: 1. Cancel Your Subscription - End your current subscription plan 2. Select "End Now" - Immediately terminate the subscription Resubscribing After Expiration After canceling or selecting "End Now," you can resubscribe at any time by: - Choosing your previous plan to maintain continuity - Selecting a new plan that better suits your current needs How to Avoid Service Interruptions Best practices to keep your subscription active: ✓ Set payment reminders 3-5 days before your renewal date ✓ Ensure your payment method is current and valid ✓ Enable automatic payments if available ✓ Update billing information promptly if your card changes ✓ Monitor your email for renewal notifications Still Having Issues? If your grace period has already expired and you need immediate assistance, contact our support team. We may be able to help restore your service.

Payment Failed Due to Insufficient Funds: How to Fix It

Why Your Card Recharge Failed If you've received an error message indicating that your card recharge couldn't be processed, the most common reason is insufficient funds in your bank account. When you attempt to recharge, our payment processor verifies that your account has enough balance to cover the transaction. Understanding the "Not Sufficient Funds" Error This error means that at the time of your transaction attempt, your bank account didn't have enough available funds to complete the recharge. This can happen for several reasons: - Your account balance is lower than the recharge amount - Recent transactions haven't cleared yet, reducing your available balance - Pending authorizations are holding funds temporarily - Timing issues with automatic deposits or salary transfers How to Resolve This Issue Follow these steps to successfully complete your recharge: Step 1: Check Your Bank Account Balance Log into your bank's app or website and verify your current available balance. Make sure you have enough funds to cover: - The recharge amount you're requesting - Any other pending transactions Step 2: Check Limits and Unlock/Unfreeze Your Card - Unfreeze your card - Ensure that there is on merchant block that restricts yous card to only certain merchants - Raise the monthly limit - Raise the single transaction limit Step 3: Contact Your Bank (If Needed) If you believe your account has sufficient funds, or if you want to understand why the payment was declined, contact your bank directly. They can provide: - Confirmation of your available balance - Details about pending transactions or holds - Information about any blocks on your account Note: Include the following details when contacting your bank: - Transaction Date & Time: When you attempted the recharge - Card Last 4 Digits: The final 4 digits of the card used - Amount: The recharge amount attempted Step 4: Add Funds to Your Account If your account has insufficient funds, deposit money into your account through: - Direct deposit - Bank transfer - ATM deposit - Mobile check deposit - In-person deposit at your bank branch Allow time for deposits to clear (typically 1-3 business days depending on your bank). Step 5: Retry Your Recharge Once you've confirmed sufficient funds are available, attempt your recharge again through our platform. The transaction should process successfully. Prevention Tips To avoid this issue in the future: - Check your balance before recharging – Verify available funds before attempting any transaction - Set up automatic deposits – Schedule regular transfers to ensure adequate balance - Monitor pending transactions – Be aware of upcoming charges that might affect your available balance - Use a primary checking account – Avoid recharging from accounts with low activity or limited access - Plan ahead – Don't wait until your balance is minimal to attempt a recharge Still Having Issues? If you've confirmed sufficient funds but your recharge is still being declined, please contact our support team with: - The date and time of your attempted recharge - The payment method used (card type and last 4 digits) - Any error messages received - Confirmation from your bank that funds are available Our support specialists can investigate further and help resolve the issue.